Return & Refund Policy

At Raasessential, we prioritize customer satisfaction and strive to ensure every product reaches you in perfect condition. If you are not completely satisfied with your purchase, we are here to assist you.

1. Eligibility for Returns

Returns and exchanges are accepted under the following conditions:

  • The product must be unused, in original packaging, and in the same condition as received.

  • The return request must be made within 3 days of receiving the product.

  • Proof of purchase or order confirmation is required.

Please note that customized or personalized items and worn clothing are not eligible for return unless they are defective or incorrect.

2. Return Process

To initiate a return:

  • Contact our support team with your order details within 3 days of delivery.

  • Share photos of the product and packaging if requested.

  • Once approved, you will receive instructions on how to return the item.

Return shipping costs are the responsibility of the customer unless the return is due to a mistake or defect on our part.

3. Refund Process

After we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed within 1 day via the original payment method.
Processing time may vary depending on your bank or payment provider.

4. Exchanges

If you received the wrong size, color, or product, we offer exchanges provided the item is in original condition.
If the requested item is unavailable, we will provide a suitable alternative or issue a refund.

5. Non-Returnable Items

Certain products are non-returnable, including:

  • Worn clothing or used apparel

  • Customized or personalized items

  • Products returned after the 3-day window

6. Damaged or Defective Items

If your product arrives damaged or defective, contact us immediately with photos.
We will verify the issue and arrange a replacement or refund as soon as possible.

7. Contact Us

For any return or refund queries, please reach out to us:
Email: raasofficial1@gmail.com
Phone: 0333 1327418
Address: Lake City Meadows, E Block, Lahore
Website: www.raasessential.com